Customer Service Representative

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Manage inbound and outbound customer interactions utilizing an omnichannel strategy.

• Address customer requirements and enhance customer retention.

• Respond to standard inquiries and resolve issues that necessitate deviations from established operating procedures.

• Oversee customer communications regarding service, scheduling, and billing inquiries.

• Provide innovative Home Inspection leads to eligible customers.

• Build and sustain enduring customer relationships.

• Utilize computerized systems to assess customer needs, monitor interactions, collect information, and troubleshoot effectively.

• Collaborate with branch staff to address service and scheduling concerns.

• Initiate outbound customer service calls for diverse campaigns.

• Support incoming calls from technicians to assist with their inquiries.

⛳️ Requirements

• High School Diploma or GED is required.

• 1-2 years of customer service experience is preferred.

• Proficiency in using a personal computer is required.

• Foundational knowledge of Microsoft Word, Excel, and Windows is necessary.

• Typing speed of 25 wpm is preferred.

• This company maintains a Drug-Free workplace.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues without any waiting period.

• Opportunities for professional and personal development.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time employees.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation and sick leave days.

• Company-paid holidays and floating holidays.

• Performance incentives available for numerous roles.

• A workplace focused on health, safety, and flexibility.