Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to the Customer Service Call Center concerning physician billing for various clients.

• Manage a high volume of calls while ensuring exceptional customer service and patient satisfaction.

• Follow up on unresolved issues from conversations with patients or guarantors.

• Respond to patient calls in alignment with call center performance metrics.

• Assist patients with sensitive and confidential inquiries related to billing.

• Prioritize effectively while managing multiple tasks and client information.

• Ensure compliance with HIPAA regulations.

• Maintain professionalism and confidentiality at all times.

• Perform other related customer service tasks as assigned.

⛳️ Requirements

• High School diploma or equivalent is required.

• A minimum of 1 year of experience in a medical customer service role is preferred.

• Prior experience in a call center setting is preferred.

• Proficiency in Microsoft Outlook, Excel, and Word is required.

• Experience with medical billing systems is required; familiarity with GE Centricity or EPIC is a plus.

• Ability to work in a seated position, operate a computer, and answer telephone calls.

• Must be willing to travel as necessary.

• Required to obtain and present confirmation of all necessary vaccinations and screenings prior to employment, as applicable and permitted by law.

• Must adhere to HIPAA compliance standards.

• Must follow the established work schedule and call center phone protocols.

🏝️ Benefits

• Position may qualify for a signing bonus for eligible new hires, subject to employment conditions.

• Conifer recognized holidays are compensated at time and a half.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours for every 40 hours worked.

• 401k plan with an employer match of up to 6%.

• Enjoy 10 paid holidays each year.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Access to an Employee Assistance Program.

• Participation in an employee discount program.

• Voluntary benefits include options for pet insurance, legal insurance, accident and critical illness coverage, long-term care, elder and childcare assistance, AD&D, as well as auto and home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Competitive benefits package available.