Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for the Customer Service Call Center concerning physician billing for various clients.

• Manage a high volume of calls while ensuring excellent customer service and patient satisfaction.

• Follow up on unresolved issues discussed with patients or guarantors during calls.

• Perform additional customer service tasks as assigned.

• Act as the primary point of contact for patients’ billing inquiries.

• Assist patients with sensitive and confidential billing matters.

• Aid in the collection of outstanding patient balances for clients.

• Respond to patient calls in accordance with call center performance metrics.

• Ensure compliance with HIPAA guidelines.

• Follow call center phone procedures diligently.

• Maintain a high level of professionalism and confidentiality.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of 1 year of experience in a medical customer service role is preferred.

• Prior experience in a call center environment is preferred.

• Proficiency in Microsoft Outlook, Excel, and Word is required.

• Experience with medical billing systems is essential.

• Familiarity with GE Centricity or EPIC is a plus.

• Capability to manage sensitive and confidential issues effectively.

• Ability to juggle multiple tasks and prioritize appropriately with client information.

• Respond to patient calls in line with call center performance objectives.

• Ensure compliance with HIPAA regulations.

• Adhere to the designated work schedule and call center phone protocols.

• Maintain professionalism and confidentiality at all times.

• Must be able to work seated, utilize a computer, and answer telephone calls.

• Willingness to travel as necessary.

• Ability to navigate through hospital departments across expansive campus settings, including Emergency Department areas.

• Required vaccinations and screenings may include COVID-19 and influenza vaccinations, as applicable and permitted by law.

🏝️ Benefits

• The position may qualify for a signing bonus for eligible new hires, based on employment status.

• Time and a half pay for Conifer observed holidays.

• Medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.

• 401k plan with up to 6% employer matching.

• 10 paid holidays annually.

• Health savings accounts and flexible spending accounts for healthcare and dependents.

• Employee Assistance Program available.

• Employee discount program offered.

• Voluntary benefits including pet insurance, legal insurance, accident and critical illness coverage, long-term care, elder and childcare assistance, AD&D, and auto & home insurance.

• For employees in Colorado, Conifer provides paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Competitive benefits package.

• Resources and incentives aimed at redefining healthcare services.

• Leadership opportunities to advance your career.