Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients

• Oversee both inbound and outbound communications with customers

• Utilize web-based tools to address customer inquiries

• Manage and respond to customer questions

• Deliver exceptional customer service through attentive listening

• Handle confidential customer information with care

• Strive to resolve issues on the initial call

• Communicate effectively with customers

• Resolve and de-escalate customer concerns

• Escalate interactions when necessary

• Record call-related information for auditing and reporting purposes

• Provide insights on call-related issues

• Upsell products or services when required

⛳️ Requirements

• High School Diploma or equivalent

• At least 6 months of experience in customer service

• Must be 18 years of age or older

• Ability to type a minimum of 25 words per minute

• Proficient with desktop computer systems

• Basic knowledge of Windows-based systems

• Customer service and/or sales experience is preferred

• College degree is preferred but not mandatory

• Capability to adhere to established procedures

• Ability to collaborate effectively with team members, supervisors, and support departments

• Excellent communication, listening, and analytical skills

• Strong organizational and problem-solving abilities

• Capacity to prioritize tasks and perform well under pressure

• Open to feedback and adaptable to changing policies

• Ability to work within a structured schedule with varying shifts

• Sharp critical thinking skills

• Dedicated workspace close to the router for a hardwired Ethernet connection

• Internet connection with at least 15 Mbps download and 10 Mbps upload speeds

• ISP latency under 50ms

• Internet connection must not be satellite, mobile data, P2P, or VPN

• Proof of internet speed is required

🏝️ Benefits

• Medical, vision, and dental health coverage

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(k) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• Flexible Spending Account (FSA) plans

• Discounts at various retailers

• Opportunities for career advancement

• Inclusive and diverse workplace culture

• Support for active-duty service members, veterans, and military families