Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients.

• Manage both incoming and outgoing communications.

• Address and respond to customer inquiries.

• Deliver outstanding customer service through attentive listening.

• Handle confidential customer information with care.

• Aim to resolve issues during the first contact whenever possible.

• Communicate effectively with customers.

• Resolve and de-escalate customer issues.

• Escalate interactions as needed.

• Track call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Engage in upselling when necessary.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic understanding of Windows-based systems.

• Must have a dedicated workspace close to the router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload.

• Internet Service Provider (ISP) latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits that may include medical, vision, and dental coverage.

• Employment Assistance Programs available.

• Health and personal time off (HPT).

• Eligibility for various leave programs.

• Competitive 401(K) plans offered.

• Life insurance coverage provided.

• Supplemental medical insurance options.

• Critical care insurance available.

• Pet insurance options offered.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.