This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address intricate consumer challenges

• Guide first-level representatives on advanced issues

• Assist policyholders with inquiries and concerns regarding billing

• Aid policyholders in implementing requested policy modifications

• Offer suggestions to policyholders and make adjustments as needed

• Resolve problems and address consumer inquiries while adhering to company and departmental protocols

• Thrive in a dynamic, fast-paced environment

⛳️ Requirements

• High School Diploma or equivalent credential

• At least 6 months of experience in customer service

• Must be at least 18 years of age

• Capable of typing a minimum of 25 words per minute

• Proficient with desktop computer systems

• Basic understanding of Windows-based systems

• Dedicated workspace near the router for a hardwired Ethernet connection

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• ISP latency should be under 50ms

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is required

• Experience in customer service and/or sales is preferred

• College degree is preferred but not mandatory

• Ability to work collaboratively with team members, supervisors, and support departments

• Excellent communication, listening, analytical, organizational, and problem-solving abilities

• Capability to prioritize tasks and perform well under pressure

• Willingness to work within a structured schedule that includes various shifts

🏝️ Benefits

• Medical, vision, and dental health insurance

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs when eligible

• 401(k) retirement plans

• Life insurance coverage

• Supplemental medical insurance

• Critical care insurance options

• Pet insurance plans

• Flexible Spending Account (FSA) options

• Discounts at various retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture

• Reasonable accommodations available during the application process