Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming and outgoing calls from both members and providers.

• Enter data and deliver exceptional customer service with professionalism and courtesy.

• Assist members eligible for the Silver Sneakers program through designated Medicare plans.

• Complete a two-week training session from 9:00 AM to 5:30 PM EST.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Preferred experience in a call center environment.

• Excellent customer service and communication abilities.

• Capability to express ideas clearly and concisely across various settings, tailoring the message to suit the audience.

• Proficient PC skills, including familiarity with Windows and MS Office.

• Ability to empathize with and understand customer needs.

• Strong problem-solving and troubleshooting capabilities.

• Proficiency in multitasking, prioritizing, and meeting deadlines.

• Availability to work any 8-hour shift Monday through Friday, between 8:00 AM and 8:00 PM EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employees and dependents.

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunity for conversion to a permanent position for select top performers.