Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage both inbound and outbound calls from members and providers.

• Enter data and deliver exceptional customer service with professionalism and courtesy.

• Handle calls mainly related to members eligible for the Silver Sneakers program through designated Medicare plans.

• Complete a two-week training program from 9:00am to 5:30pm EST.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capacity to express ideas clearly and succinctly in various environments, adapting the message to suit the audience.

• Proficient in PC usage with skills in Windows and MS Office.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Competency in multitasking, prioritizing tasks, and meeting deadlines.

• Must be available to work any 8-hour shift from Monday to Friday between 8:00am and 8:00pm EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax options.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits provided.

• Access to an Employee Assistance Program.

• Time Off/Leave options, including PTO, Vacation, or Sick Leave.

• Opportunity for top performers to transition to permanent roles.