Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a daily average of 40–50 customer service calls

• Deliver prompt, precise, and customer-oriented benefit and claim information

• Gather and input information necessary for the accurate and timely processing of claims

• Document detailed summaries of the information exchanged in the claims system

• Generate timely and precise claim acknowledgment correspondence

• Process incoming documents with a high level of coding accuracy and distribute them immediately

• Collaborate with a financial client through TEKsystems

⛳️ Requirements

• Minimum of 1 year of experience in customer service

• Preferably have remote customer service experience

• Experience in healthcare or financial services customer service is ideal

• Background in claims customer service

• Call center experience is highly preferred

• Possess a friendly demeanor and a collaborative mindset

• Ability to adhere to strict attendance standards and call metrics

• Quick and accurate data entry skills while engaging with customers

• Capability to multitask effectively

• Comfortable working on a computer and handling phone calls throughout the day

• Availability to work Monday–Friday, from 9:30 a.m.–6:00 p.m. EST or 10:00 a.m.–6:30 p.m. EST

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical illness, accident, and hospital insurance

• 401(k) retirement plan with pre-tax and Roth post-tax contributions

• Voluntary life and AD&D insurance for employees and their dependents

• Short- and long-term disability insurance

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off/Leave (PTO, vacation, or sick leave)