Customer Service Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Manage both inbound and outbound calls from members and providers.

• Enter data and deliver courteous, professional customer service.

• Assist members eligible for the Silver Sneakers program through designated Medicare plans.

• Work within a scheduled 8-hour shift from Monday to Friday during the operating hours of 8:00am to 8:00pm EST.

• Complete a mandatory two-week training program from 9:00am to 5:30pm EST.

⛳️ Requirements

• At least 1 year of customer service experience is required.

• Experience in a call center environment is preferred.

• Excellent customer service and communication skills are essential.

• Ability to express ideas clearly and concisely in various situations and adapt messaging for different audiences.

• Proficient PC skills, particularly with Windows and MS Office.

• Capacity to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Demonstrated ability to multitask, prioritize, and meet deadlines effectively.

• Must be willing to work any 8-hour shift from Monday to Friday within the 8:00am to 8:00pm EST timeframe.

• Must be available for two weeks of training from 9:00am to 5:30pm EST.

• Eligibility for remote work from anywhere within the United States.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunity for conversion to a permanent position for outstanding performers.