Customer Service Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Manage both incoming and outgoing calls from members and providers.

• Accurately input data into the system.

• Deliver exceptional customer service with professionalism and courtesy.

• Assist members enrolled in the Silver Sneakers program through designated Medicare plans.

• Work a designated 8-hour shift on weekdays within the operating hours of 8:00am-8:00pm EST.

⛳️ Requirements

• At least 1 year of experience in customer service is required.

• Previous call center experience is preferred.

• Excellent customer service and communication skills are essential.

• Ability to convey ideas clearly and concisely in diverse settings, tailoring the message to suit the audience.

• Proficient in using PCs, including Windows and MS Office applications.

• Capacity to empathize and comprehend customer needs.

• Strong skills in troubleshooting and problem-solving.

• Ability to multitask, prioritize effectively, and meet deadlines.

• Must be available to work any 8-hour shift from Monday to Friday within the hours of 8:00am-8:00pm EST.

• Availability for 2 weeks of training from 9:00am-5:30pm EST is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Coverage for Critical Illness, Accident, and Hospital expenses.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life and AD&D insurance available for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits offered.

• Employee Assistance Program available.

• Time Off/Leave options including PTO, Vacation, or Sick Leave.

• Opportunities for top performers to transition into permanent positions.