Customer Service Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Manage incoming and outgoing calls from both members and providers.

• Enter data accurately into the system.

• Deliver exceptional customer service while demonstrating courtesy and professionalism.

• Primarily handle calls from members who qualify for the Silver Sneakers program via specific Medicare plans.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Previous experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capability to express ideas clearly and concisely across various settings, tailoring the message to suit the audience.

• Proficient in using PCs, including Windows and MS Office applications.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Adept at multitasking, prioritizing, and meeting deadlines.

• Availability to work any 8-hour shift from Monday to Friday between 8 am and 8 pm EST.

• Must be able to complete a 2-week training session from 9:00 am to 5:30 pm EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits available.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunities for some top performers to transition into permanent positions.