Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage incoming and outgoing calls from members and providers.

• Enter data and deliver exceptional customer service with professionalism and courtesy.

• Assist members who are eligible for the Silver Sneakers program through specific Medicare plans.

• Adhere to a Monday–Friday schedule within the operating hours of 8:00am–8:00pm EST.

• Complete two weeks of mandatory training.

• There is an opportunity to transition from a 3-month contract to a permanent position based on performance.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capable of clearly and concisely articulating ideas in various settings, tailoring the message to fit the audience.

• Proficient in PC operations, including Windows and MS Office.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Capable of multitasking, prioritizing tasks, and meeting deadlines.

• Must be available to work any 8-hour shift Monday–Friday between 8:00am and 8:00pm EST.

• Availability for 2 weeks of training from 9:00am to 5:30pm EST is required.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• High-performing individuals may be considered for conversion to permanent roles.