Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage incoming and outgoing calls from both members and providers.

• Enter data accurately and deliver exceptional customer service with professionalism and courtesy.

• Primarily handle calls from members enrolled in the Silver Sneakers program via specific Medicare plans.

• Complete a two-week training session from 9:00 AM to 5:30 PM EST.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capable of expressing ideas clearly and concisely in various settings, tailoring the message to the audience.

• Proficient in PC skills, specifically with Windows and MS Office applications.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Skilled at multitasking, prioritizing, and meeting deadlines.

• Must be available to work any 8-hour shift Monday through Friday between 8:00 AM and 8:00 PM EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary life and AD&D insurance available for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid time off (PTO), vacation, or sick leave.

• Opportunity for conversion to a permanent position for high-performing individuals.