Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming and outgoing calls from both members and providers.

• Enter data accurately and efficiently.

• Deliver exceptional customer service with professionalism and courtesy.

• Address calls primarily related to members eligible for the Silver Sneakers program under specific Medicare plans.

• Complete a two-week training program from 9:00 AM to 5:30 PM EST.

⛳️ Requirements

• At least one year of experience in customer service.

• Prior experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capability to express ideas clearly and concisely in various contexts, adapting the message to suit the audience.

• Proficient in PC usage, especially with Windows and MS Office.

• Ability to empathize and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Competency in multitasking, prioritizing, and adhering to deadlines.

• Must be available to work any 8-hour shift from Monday to Friday between 8:00 AM and 8:00 PM EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid time off (PTO), including vacation and sick leave.

• Opportunity for top performers to transition to permanent roles.