Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage both inbound and outbound communications with members and providers.

• Enter data accurately while delivering exceptional customer service with professionalism and courtesy.

• Primarily address calls from members enrolled in the SilverSneakers program via designated Medicare plans.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Prior experience in a call center setting is preferred.

• Excellent customer service and communication abilities.

• Capable of clearly and concisely expressing ideas in various contexts, tailoring the message to suit the audience.

• Proficient in PC usage, including Windows and MS Office applications.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Demonstrated capability in multitasking, prioritizing tasks, and meeting deadlines.

• Availability to work any 8-hour shift from Monday to Friday between 8:00 AM and 8:00 PM EST.

• Must be able to participate in two weeks of training from 9:00 AM to 5:30 PM EST.

• Candidates must reside in the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Options for Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) coverage for employees and their dependents.

• Short-term and long-term disability insurance.

• Health Spending Account (HSA) available.

• Transportation benefits provided.

• Employee Assistance Program (EAP) offered.

• Paid Time Off (PTO), including vacation and sick leave.

• Opportunity for top performers to transition into permanent positions.