Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming and outgoing calls from members and providers.

• Enter data and deliver polite, professional customer service.

• Assist members eligible for the Silver Sneakers program through designated Medicare plans.

• Complete necessary training and work an assigned 8-hour shift during weekdays.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Experience in a call center is preferred.

• Excellent customer service and communication abilities.

• Capable of expressing ideas clearly and concisely in various environments and tailoring messages to the audience.

• Proficient in PC skills, particularly with Windows and MS Office.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Proficient in multitasking, prioritizing tasks, and meeting deadlines.

• Must be available to work any 8-hour shift from Monday to Friday between 8:00 am and 8:00 pm EST.

• Required to complete 2 weeks of training from 9:00 am to 5:30 pm EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary life and AD&D insurance for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), vacation, or sick leave.

• Opportunity for top performers to transition to permanent positions.