This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries through phone and email communications.

• Prepare and package tickets for customers attending forthcoming events.

• Provide service delivery reports as necessary.

• Ensure the delivery of prompt, efficient, and effective customer service and dispatch operations.

• Assist with customer service related to events.

• Keep a strong emphasis on enhancing the customer experience.

• Collaborate with a diverse group of stakeholders.

• Work during event days, including weekends as required.

• Engage in a three-month contract from October until the end of December.

⛳️ Requirements

• Proficient in using Zendesk, including ticket routing, macro management, queue navigation, and knowledge base administration.

• Proven experience with Aspect for workforce management, agent scheduling, forecasting, and real-time activity monitoring.

• Capability to utilize Aspect insights to enhance Zendesk ticket handling capacity and queue performance.

• Background in customer service interactions via telephone and email.

• Familiarity with CRM systems.

• Experience with Meta Business Suite.

• Knowledge of the Trustpilot review platform.

• Legal right to work in the UK.

• Availability to work from Wednesday to Sunday, 9:00am to 5:00pm.

• Willingness to work on event days, including weekends as necessary.

🏝️ Benefits

• 23 days of annual leave in addition to Birthday leave.

• Enhanced pension contributions, along with sick and family leave.

• Complimentary event tickets.

• Recognition Awards.

• Employee Assistance Programme.