Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to and manage incoming calls effectively.

• Accurately prepare and submit comprehensive reports within government systems.

• Interact and interview callers in a dynamic setting, utilizing critical thinking and sound judgment beyond established protocols.

• Simultaneously navigate various systems and applications while meticulously documenting and maintaining information.

• Ensure all details are recorded accurately in compliance with procedures.

• Conduct research using databases and open-source resources.

• Appropriately route and escalate calls as necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment.

• A high school diploma or equivalent certification is required.

• Demonstrated ability to multitask while effectively communicating and inputting data.

• Excellent written and verbal communication skills.

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight.

• Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional documents.

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite.

• Experience in managing sensitive information.

• Must be able to pass a government security background check.

🏝️ Benefits

• Equal Opportunity Employer.

• Committed to not discriminating based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.