Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage and document incoming calls efficiently

• Generate and submit precise, detailed reports in governmental systems

• Interact and interview callers in a vibrant setting, utilizing critical-thinking abilities and sound judgment beyond predefined scripts and decision trees

• Operate multiple systems and applications concurrently while accurately recording and maintaining information

• Ensure all details are documented in accordance with established procedures

• Conduct research using databases and open-source resources

• Appropriately route and escalate calls

• Undertake additional duties as required

⛳️ Requirements

• A minimum of 3 years of experience in a call center environment

• A high school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capacity to work independently, manage assigned tasks, and make informed decisions with limited supervision

• Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional documents

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling confidential information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; protections against discrimination based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws