Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to and monitor incoming calls.

• Prepare and submit precise, comprehensive reports within government systems.

• Engage with and interview callers in a dynamic setting, utilizing critical-thinking abilities and sound judgment beyond set scripts and decision trees.

• Simultaneously navigate various systems and applications while diligently documenting and maintaining information.

• Ensure all details are accurately recorded in line with established procedures.

• Conduct research using databases and open-source platforms.

• Appropriately route and escalate calls as necessary.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 3 years' experience in a call center environment.

• A high school diploma or equivalent is mandatory.

• Demonstrated ability to multitask while effectively communicating and entering data.

• Excellent written and verbal communication skills.

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight.

• Proficiency in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite.

• Experience in handling sensitive information.

• Ability to successfully pass a government security background check.

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.