Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to and monitor incoming calls

• Create and submit precise, detailed reports within government systems

• Interact with and interview callers in a fast-paced environment, utilizing critical-thinking skills and sound judgment beyond standard scripts and decision trees

• Efficiently navigate various systems and applications concurrently while accurately documenting and maintaining information

• Record all details accurately in compliance with established procedures

• Conduct research using databases and open-source resources

• Appropriately route and escalate calls

• Execute additional duties as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• A high school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight

• Proficient in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Skilled with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in managing sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.