Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit precise, comprehensive reports in government systems

• Interact with and interview callers in a fast-paced environment, utilizing critical-thinking skills and sound judgment beyond established scripts and decision trees

• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Record all details accurately in accordance with established procedures

• Conduct research using databases and open-source tools

• Appropriately route and escalate calls

• Perform additional duties as required

⛳️ Requirements

• Minimum of 3 years of experience in a call center

• High school diploma or equivalent is mandatory

• Demonstrated ability to multitask while communicating and entering data simultaneously

• Excellent written and verbal communication skills

• Capability to work autonomously, manage assigned tasks, and make informed decisions with minimal supervision

• Proficient in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Experience with telephony systems, CRMs, and Microsoft Office Suite

• Background in handling sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.