Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage and monitor incoming calls effectively.

• Prepare and submit comprehensive, precise reports within government systems.

• Engage with callers in a lively setting, utilizing critical thinking and sound judgment beyond standard scripts and decision trees.

• Simultaneously navigate various systems and applications while accurately documenting and updating information.

• Ensure all details are recorded meticulously in line with established procedures.

• Conduct research using databases and open-source resources.

• Appropriately route and escalate calls as needed.

• Execute additional tasks as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in a call center environment.

• A high school diploma or equivalent is mandatory.

• Demonstrated capability to multitask while effectively communicating and inputting data.

• Excellent written and verbal communication abilities.

• Capacity to work independently, manage responsibilities, and make informed decisions with minimal oversight.

• Proficient in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional documents.

• Familiarity with telephony systems, CRM platforms, and the Microsoft Office Suite.

• Experience in handling sensitive information.

• Must be able to pass a government security background check.

🏝️ Benefits

• Equal Opportunity Employer.

• Commitment to non-discrimination based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.