Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit precise, comprehensive reports within government systems

• Engage with and interview callers in a fast-paced environment, utilizing critical-thinking skills and sound judgment that go beyond predefined scripts and decision trees

• Operate multiple systems and applications concurrently while accurately documenting and maintaining information

• Ensure all details are recorded accurately as per established procedures

• Conduct research using databases and open-source resources

• Appropriately route and escalate calls

• Execute other duties as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• High school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capability to work independently, manage assigned tasks, and make informed decisions with little supervision

• Proficient in Microsoft 365, especially Microsoft Word, with skills in drafting, formatting, editing, reviewing, and finalizing professional reports

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer

• Non-discrimination protections based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local laws