Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to customer inquiries via phone and provide suitable assistance

• Support RDCs with customer service inquiries and processing returns

• Collaborate with the Customer Service Manager on special projects

• Enter orders and drop shipments into the system

• Identify backorders and facilitate immediate fulfillment

• Enter necessary license information for customers requesting restricted items

• Complete sales return orders within 48 hours

• Notify the appropriate warehouses about product shortages

• Provide customers with order confirmations and tracking information

• Update customers on backorder delivery and overall order status

• Supply purchase status for material requirements related to backorders, when applicable

• Offer accounts receivable status and copies of invoices

• Participate in ongoing education related to product offerings

• Complete mandatory safety training

• Carry out additional duties as assigned

⛳️ Requirements

• 1-2 years of direct customer support experience

• High School Diploma

• Effective communication skills at all organizational levels

• Strong listening and communication abilities

• Analytical skills with meticulous attention to detail

• Proficient knowledge of office applications, including Google Suite

• Capacity to multitask and maintain composure under pressure in a fast-paced setting

• Ability to independently manage daily responsibilities and workload

• High level of personal organizational capabilities

• Experience in Distribution/Warehousing is preferred

• Completion of all required safety training is mandatory

• Ability to resolve conflicts and disputes peacefully and constructively

• Must safely operate a vehicle on public roads if driving a company vehicle is necessary

• This organization maintains a Drug-Free workplace

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues

• Numerous pathways to advance your career

• Access to training and development programs

• Tuition Reimbursement benefits (for Full-Time Colleagues)

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others

• Full-time employees can start enrollment immediately upon hire

• 401(k) retirement plan with company-matching contributions

• Paid vacation and sick leave

• Company-paid holidays and floating holidays

• A company culture that emphasizes health, safety, and flexibility

• Potential performance incentives may be offered

• Opportunities for promotion from within