Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +10 more states.

📋 Description

• Answer phone calls from stakeholders related to child support, adhering to established Standard Operating Procedures and contractual commitments.

• Classify all incoming calls using the designated categories.

• Document instances of abusive and/or extraordinary calls.

• Deliver accurate, valid, and thorough information.

• Address customer complaints and offer suitable solutions and alternatives.

• Keep a record of customer interactions.

• Collect customer information, evaluate needs, meet customer requirements, and educate customers as necessary.

• Maintain a general understanding of relevant policies and procedures.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• A minimum of one year of previous experience in customer service, call center, service delivery, or related fields is required.

• Proficiency in data entry skills, including using a keyboard, mouse, and 10-key pad.

• Basic familiarity with Microsoft Office applications.

• Availability from 7:30 am to 6:00 pm, Monday through Friday, is necessary.

• A private workspace and the ability to set up necessary equipment are required.

• A high-speed internet connection is essential.

• Employment is contingent upon passing a background check and drug screening.

• Applicants must reside in one of the following states for consideration: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV.

🏝️ Benefits

• Permanent opportunity to work from home.

• Paid training programs.

• Bi-annual bonuses for qualifying employees.

• Health club reimbursement options.

• Opportunities for career advancement.

• A vibrant, enjoyable, and supportive work environment.

• Colleagues who feel like family, with celebrations of your achievements!

• All necessary equipment will be provided.