Customer Service Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage maintenance, collection, and liquidation tasks for a designated portfolio of accounts

• Address customer inquiries

• Evaluate payment history and account notes

• Update customers on account statuses

• Review customer agreements, including voluntary surrenders, principal and interest breakdowns, and total loss procedures

• Counsel customers on both open and closed accounts

• Provide details on title statuses, interstate transfers, and title protection

• Support customers with optional products

• Assist with account extensions and deferrals

• Process payments and examine account history and notes

• Keep precise records of customer interactions, issues, and resolutions

• Suggest suitable customer solutions by assessing accounts

• Conduct manual calculations

• Operate multiple systems concurrently

⛳️ Requirements

• Complete SHL testing upon application

• Exceptional verbal and written communication skills

• Strong multitasking capabilities

• High level of attention to detail

• Proactive approach to problem-solving and achieving goals

• Proficient in Microsoft Office applications

• Experience in customer service

• High school diploma or equivalent

• Internet access with a minimum upload speed of 2 Mbps and download speed of 10 Mbps

• Wired internet connection; wireless and satellite connections are not acceptable

• Productive, quiet, distraction-free, and secure home workspace

• Smartphone operating on iOS or Android, no older than four years

• Must independently complete interviews and assessments

• Availability to work Monday through Friday, from 7 AM to 7 PM CST, without weekends

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid training programs

• Generous paid time off (PTO)

• Global Flexible Vacation Policy

• Additional pay incentives

• Monthly rewards and recognition programs

• Opportunities for advancement

• Employee discounts

• Employee Assistance Program (EAP) and health and wellness initiatives

• Dedicated personal trainer for Sutherland employees

• Equipment provided by the employer