Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Act as a primary point of contact among Customers, Sales Representatives, and various departments at Schuman Cheese.

• Manage orders received through fax, EDI, email, and phone.

• Confirm pricing and shipping dates within 24 hours of receipt.

• Keep order guides and pricing updated in the software system.

• Proactively communicate with Production and Warehouse teams to prevent potential customer shortages.

• Release lots and allocate items when necessary.

• Monitor order fulfillment and inform customers about shortages, product availability, or substitute items.

• Collaborate with Accounting to address credit issues and release orders.

• Handle purchase order change requests, returns, and samples.

• Address customer concerns and complaints by directing them to the appropriate department and logging them in the system.

• Follow up on customer issues until resolution is achieved.

• Maintain regular communication with Sales, Supply Chain, Production, Logistics, and Warehousing.

• Organize tasks to meet deadlines efficiently.

• Support the Sales Department in expanding customer business.

⛳️ Requirements

• High school diploma is mandatory; an Associate’s or Bachelor’s degree is preferred.

• At least 3 years of experience in a customer service position, ideally within club channels.

• Strong computer skills, particularly in Microsoft Excel and Outlook.

• Familiarity with Sage X3 or a similar ERP system is advantageous.

• Experience with EDI transaction sets is beneficial.

• Ability to excel in a fast-paced environment while remaining calm under pressure.

• Operates with a strong sense of urgency.

• Reliable and focused on achieving results.

• Self-motivated and capable of working independently or as part of a team.

• Highly organized with strong attention to detail, accuracy, and follow-through.

• Above-average written and verbal communication abilities.

• Strong interpersonal skills.

• Proficient in problem-solving, research, and time management.

• Capable of multitasking effectively.

• Availability from Monday to Friday, 10 AM to 6 PM CST.

• Average weekly hours of 40–45; additional overtime may be required during peak season months (October–December).

• Applicants must reside in Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Texas, Washington, Wyoming, or Wisconsin.

🏝️ Benefits

• 5% annual bonus potential.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with a 4.5% employer contribution.

• Paid time off and holidays.

• Opportunities for professional development.

• Employee wellness programs.

• Fully remote work environment.