Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Professionally respond to incoming calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.

• Accurately input claim information into production systems during live phone interactions.

• Assist customers in navigating the glass claims process by establishing rapport and addressing their specific needs.

• Confirm insurance coverage and deductible amounts, and relay this information to customers.

• Help customers schedule repair, replacement, and/or recalibration services at Safelite or non-Safelite shops based on their preferences.

• Utilize provided systems and resources to enhance the overall customer experience.

• Address customer complaints and concerns while delivering accurate product and service information.

• Carry out additional responsibilities as assigned by leadership.

⛳️ Requirements

• Full-time resident of Arizona, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, or Texas.

• Must have your own equipment.

• A dedicated workspace free from distractions, background noise, or interruptions.

• Attendance is mandatory during the first 3 weeks of training.

• Personal computer or laptop with Windows 11; Macs, Chromebooks, and tablets are incompatible.

• High-speed internet with a minimum download speed of 25 Mbps, upload speed of at least 10 Mbps, ping of 50 ms or lower, and jitter of 20 ms or lower.

• Ethernet cable and ability to connect directly to the modem; Wi-Fi is not acceptable.

• USB wired headset.

• Webcam.

• Cell phone that can download a multifactor authentication app and receive push notifications.

• Comfortable working in a structured, performance-driven environment while maintaining high ethical standards and confidentiality.

• Proficient in using computer and telephone systems confidently in a remote setting.

• Ability to build rapport and credibility with customers, stores, and colleagues.

• Capability to read and use provided scripting in a conversational and timely manner.

• High level of empathy and integrity.

• Positive attitude and genuine willingness to assist customers.

• Previous experience in a contact center or customer service role.

• Must be 16 years of age or older.

• High School Diploma or equivalent, or currently enrolled.

🏝️ Benefits

• Bonus opportunities.

• 401(k) plan with company matching.

• Paid volunteer day.

• Associate discounts.

• Weekly paychecks.

• Up to $5,250 in tuition reimbursement per year.

• Paid training.

• Tools and resources necessary for success.

• Health, wealth, and life offerings.