This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming telephone calls and deliver exceptional customer support.

• Address customer inquiries and feedback via telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to ensure customer loyalty and satisfaction.

• Follow up on written communications and escalate matters to the on-duty customer service manager as needed.

• Collaborate with other departments to address and resolve issues.

• Partner with customer service team members to enhance customer satisfaction.

• Work Monday to Friday, typically from 8am to 5pm, or at other mutually agreed hours.

• Carry out additional duties as required.

⛳️ Requirements

• Proficiency in Microsoft Word and Excel.

• Ability to type at least 50 words per minute.

• Capability to work effectively in a team-oriented environment.

• Strong focus on customer service and a proactive attitude to assist.

• Excellent verbal and written communication abilities.

• Competence to operate in a high-volume inbound call center while upholding quality standards.

• Understanding of apparel construction, materials, and fashion categories.

• Willingness to work overtime as business needs arise.

• Flexibility in scheduling as customer demands evolve.

• Capacity to work independently in a virtual setting.

• Must be accessible via telephone, email, and instant messaging during working hours.

• Ability to consistently meet productivity benchmarks.

• A dedicated, quiet workspace free from distractions, equipped with a suitable desk for a laptop and monitor.

• Reliable internet connection with a speed of 50 Mbps or higher using an Ethernet cable; Wi-Fi is not acceptable.

• Capability to allocate the majority of internet bandwidth for work purposes.

• Preferably, 1+ years of experience in customer service, help desk, or call center roles.

• Typing speed of 60+ words per minute is preferred.

• Familiarity with website navigation is advantageous.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time, permanent employment.

• Flexible scheduling with reasonable advance notice.

• Overtime options available when needed, with appropriate notice.