This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming phone calls and deliver exceptional customer support.

• Address customer inquiries and feedback through telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to promote customer retention and satisfaction.

• Follow up on written communications and escalate issues to the on-duty customer service manager as needed.

• Collaborate and coordinate with other departments to ensure effective problem resolution.

• Partner with fellow customer service team members to enhance customer satisfaction.

⛳️ Requirements

• Capacity to thrive in a team-oriented environment.

• Ability to provide and receive constructive feedback openly and honestly.

• Strong customer focus with a genuine desire to assist others.

• Excellent verbal and written communication abilities.

• Capability to perform in a high-volume inbound call center while maintaining the highest quality standards for personal performance.

• Familiarity with apparel construction, fabrication, and various fashion categories.

• Willingness to work required overtime when business demands arise (with reasonable notice).

• Flexibility in scheduling (with reasonable notice) as shifts may change based on customer needs.

• Ability to work independently in a virtual setting.

• Must be reachable and accessible via telephone, email, and instant messaging during working hours.

• Ability to consistently meet established productivity standards.

• Must have a dedicated, quiet, and distraction-free workspace, including an adequate work surface (desk suitable for a laptop and monitor).

• Reliable internet speed of 50 Mbps or higher with a wired Ethernet connection (Wi-Fi is not allowed).

• Ability to allocate most of your internet bandwidth for work purposes.

• Proficiency in Microsoft Word and Excel.

• Typing speed of 50+ words per minute.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Opportunities for career advancement within the company.

• Flexible work schedule to promote work-life balance.

• Competitive compensation and benefits package.