Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming phone calls and offer customer support

• Address customer inquiries and feedback through phone, email, Live Chat, and SMS

• Investigate and resolve issues to enhance customer retention and satisfaction

• Follow up on written communications

• Elevate concerns to the customer service manager on duty when necessary

• Collaborate with other departments to resolve issues

• Work alongside customer service team members to ensure customer satisfaction

⛳️ Requirements

• Proficient in Microsoft Word and Excel

• Typing speed of 50+ words per minute

• Capability to thrive in a team-oriented environment

• Excellent verbal and written communication skills

• Experience working in a fast-paced inbound call center

• Familiarity with apparel construction, materials, and fashion sectors

• Willingness to work overtime when required by business needs

• Flexibility in scheduling to adapt to changing customer requirements

• Ability to work independently in a virtual setting

• Must be accessible via phone, email, and instant messaging during work hours

• Capability to consistently meet productivity standards

• Dedicated, quiet workspace that is free from distractions with an appropriate desk

• Reliable internet connection with a minimum speed of 50 Mbps via Ethernet; Wi-Fi is not allowed

• Ability to allocate most of the internet bandwidth for work purposes

• Preferred: Over 1 year of experience in customer service, help desk, or call center roles

• Preferred: Typing speed of 60+ words per minute

• Preferred: Familiarity with website navigation

🏝️ Benefits

• Full-time, permanent position

• Option for remote work

• Flexible scheduling with adequate notice

• Overtime opportunities when necessary, with sufficient notice