Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming telephone calls and deliver exceptional customer support.

• Address customer inquiries and feedback through telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to enhance customer retention and satisfaction.

• Follow up on written communications.

• Refer issues to the on-duty customer service manager when necessary.

• Collaborate with other departments to address problems effectively.

• Work alongside customer service team members to foster customer satisfaction.

• Work schedule is Monday to Friday, typically from 8am to 5pm, or other mutually agreed hours.

⛳️ Requirements

• Proficient in Microsoft Word and Excel.

• Capable of typing 50+ words per minute.

• Ability to thrive in a team-oriented environment.

• Excellent verbal and written communication skills.

• Competent in managing a high-volume inbound call center while upholding quality standards.

• Familiarity with apparel construction, fabrication, and various fashion categories.

• Willingness to work overtime as business demands arise.

• Flexible scheduling to accommodate changing customer needs.

• Ability to work independently in a virtual setting.

• Must be accessible via telephone, email, and instant messaging during work hours.

• Ability to consistently meet productivity benchmarks.

• Dedicated quiet workspace free from distractions, equipped with a suitable desk for a laptop and monitor.

• Reliable internet connection with a minimum speed of 50 Mbps using an Ethernet connection; Wi-Fi is not allowed.

• Capability to allocate most of the internet bandwidth for work purposes.

• Preferred: At least 1 year of experience in customer service, help desk, or call center roles.

• Preferred: Typing speed of 60+ words per minute.

• Preferred: Familiarity with website navigation.

🏝️ Benefits

• Full-time, permanent employment.

• Option for remote work.

• Flexible scheduling with prior notice.

• Availability of overtime when necessary, with reasonable notice.