Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer inquiries and conduct outbound follow-up calls.

• Deliver outstanding customer service and swiftly resolve any issues.

• Maintain and document accurate records of customer interactions.

• Efficiently process customer orders through the company’s order management system.

• Monitor and track order status, keeping customers informed about their order progress.

• Work collaboratively with warehouse and logistics teams to ensure prompt order fulfillment and delivery.

• Serve as the main point of contact for vendors concerning orders, payments, and deliveries.

• Cultivate and maintain strong relationships with vendors.

• Manage and respond to customer and vendor emails in a timely and professional manner.

• Compose clear and concise email communications.

• Follow up on email interactions to ensure satisfactory resolutions.

• Communicate with customers through online chat.

• Act as the primary liaison for trade customers.

• Assist trade customers with their orders, product information, and account management.

• Develop trade customer relationships to foster loyalty and encourage repeat business.

• Convert leads into sales through proactive relationship building and effective communication management.

• Report directly to the Customer Service Manager.

⛳️ Requirements

• Minimum of 2 years of relevant remote customer service experience.

• Exceptional verbal and written communication abilities.

• Strong analytical skills to identify problems, devise solutions, and implement effective customer service strategies.

• Dedicated to providing outstanding customer service and enhancing the overall customer experience.

• Ability to prioritize tasks, juggle multiple responsibilities, and meet deadlines in a dynamic work environment.

• Familiarity with customer service software, CRM systems, and basic IT proficiency.

• A flexible and positive attitude in a constantly evolving environment, managing stress and challenging situations with professionalism.

• Comfortable utilizing AI tools to improve the customer experience and enhance operational efficiency in your role.

• Must be able to work from any location within the USA.

• Availability to work Monday through Friday, from 8:30 am to 5:00 pm EST.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• 401(k) Safe Harbor Plan with a 4% employer match on a dollar-for-dollar basis.

• Paid vacation allocated based on position.

• Multiple paid holidays.

• Paid Parental Leave.

• Paid Sick Days in accordance with applicable state laws.

• Employee Discount program across all brands at a rate of 10%-20% above cost.

• Voluntary Life Insurance & Disability Insurance options.

• Voluntary Accident & Critical Illness Insurance available.

• Employee Referral Program with a monetary bonus.

• Discounts available through LifeMart.

• Competitive base salary aligned with market expectations.