This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming client calls while delivering professional and compassionate support.

• Serve as a knowledgeable resource for insured members, their families, and medical facilities concerning coverage and benefits.

• Initiate claim files and guide clients to suitable healthcare providers.

• Clarify travel insurance coverage, detailing exclusions and maximum limits.

• Approve specific medical tests and coordinate necessary services.

• Support clients throughout the claims process and ensure timely follow-ups.

• Record interactions and transactions within the claims management system.

• Work collaboratively with various departments to address client requests and resolve complaints.

• Uphold a high standard of customer service in a fast-paced, team-oriented environment.

⛳️ Requirements

• Possession of a college diploma or equivalent qualification.

• Previous experience in customer service, telecommunications, or claims support.

• Outstanding communication skills and a professional demeanor.

• Strong emphasis on customer service.

• Ability to thrive in a dynamic, team-oriented setting.

• Proficient computer skills, including Microsoft Office and Internet navigation.

• Availability to work from 7 am–11 pm, Sunday through Saturday, including holidays.

• Capacity to commit to a rotating schedule of 32–40 hours per week.

🏝️ Benefits

• 3 weeks of vacation time.

• Comprehensive group benefits package, which includes fully covered prescription drugs, dental, life, and travel insurance.

• Retirement savings plan.

• Wellness program featuring a fitness center, physical activities, and health-related conferences.

• Opportunities for career growth and professional development.

• Financial assistance program to support continuing education.