This is a fully remote position, open to applicants in Latin America.

📋 Description

• Manage all customer service inquiries for Rebag's expanding operations.

• Offer assistance to both new and existing customers while upholding outstanding service standards.

• Collaborate with various teams to enhance the business of Rebag.com and other platforms.

• Respond to incoming customer service phone calls and emails promptly.

• Engage in live chat with customers as requests are received.

• Foster relationships and interact with customers effectively.

• Assess customer needs, clarify customer and order details, investigate issues, and provide solutions or alternatives.

• Serve as a communication link between headquarters and various retail departments.

⛳️ Requirements

• Minimum of 1 year of customer service experience in a dynamic environment; experience in retail or eCommerce is preferred.

• Detail-oriented with a strong process-driven mindset and the ability to prioritize tasks effectively.

• Excellent command of English in both verbal and written forms.

• Prior experience in handling customers in English.

• Capability to manage a high volume of incoming phone calls.

• Strong communication abilities with effective problem-solving skills under pressure.

• Startup-oriented attitude, positive demeanor, and a hands-on approach.

• Proficient in multitasking within a fast-paced entrepreneurial setting.

• Familiarity with Google Suite, Zendesk, and Shopify is advantageous.

• Resume must be submitted in English.

🏝️ Benefits

• A team dedicated to the mission, striving to make the impossible achievable.

• Individuals who contribute innovative ideas to advance the business.

• A respectful environment that values your personal time to recharge for the next day.

• Opportunities for substantial growth in the future.