Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming and outgoing calls across various portfolios.

• Utilize multiple web-based platforms for investigation and verification purposes.

• Respond to inquiries from current and prospective customers with precision and promptness.

• Convey the appropriate actions to clients in a courteous and professional manner.

• Establish customer trust in Propel’s services as a knowledgeable expert.

• Collaborate as a team to achieve both individual and collective goals.

• Aid customers with online loan applications and the funds transfer process.

• Report directly to the Operations Manager.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 1 year of experience in customer service or a call center environment.

• Strong verbal and written communication skills in English; proficiency in Spanish is a plus.

• Outstanding customer service abilities, including the capacity to build rapport and manage escalated calls.

• Proficient in Microsoft Office and Internet usage.

• Ability to prioritize tasks and manage high call volumes while maintaining a professional and approachable demeanor.

• Proven ability to excel in a fast-paced, goal-driven setting.

• Must be available to work Monday to Friday from 3pm to 11pm and weekends from 10am to 6pm.

🏝️ Benefits

• Opportunities for growth and advancement within the organization.

• Exceptional company culture.

• Competitive salary package.

• Health benefits.

• Comprehensive vacation offerings.

• Group health and dental insurance.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive work environment.

• Possible eligibility for performance-related incentive programs, including bonuses and commissions.