Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both incoming and outgoing calls across various portfolios.

• Utilize multiple web-based tools for investigation and verification purposes.

• Address inquiries from current and prospective customers with precision and promptness.

• Convey the appropriate actions to clients in a courteous and professional manner.

• Establish customer trust in Propel’s services by acting as a subject matter expert.

• Collaborate with the team to achieve both individual and collective objectives.

• Assist customers with online loan applications and the process of transferring funds.

• Report directly to the Operations Manager.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 1 year of experience in customer service or call center roles.

• Strong verbal and written communication skills in English; proficiency in Spanish is a plus.

• Outstanding customer service abilities: capable of building rapport with clients and managing escalated calls.

• Proficient in Microsoft Office and Internet usage.

• Ability to prioritize tasks and manage high call volumes while maintaining a professional and personable demeanor.

• Proven capability to excel in a fast-paced, goal-driven environment.

• Availability to work Monday to Friday from 3pm to 11pm and weekends from 10am to 6pm.

🏝️ Benefits

• Opportunities for growth – we take pride in promoting from within.

• A fantastic company culture.

• Competitive salary along with health benefits.

• A comprehensive vacation package.

• Group health and dental plans.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive workplace.

• Performance-based incentive programs may be available.

• Total compensation may include variable incentives, such as bonuses and commissions.