This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver prompt and professional assistance to customers through phone, email, and various digital communication channels.

• Aid in processing loan applications, addressing account inquiries, handling payment transactions, and fulfilling general service requests.

• Clearly and accurately convey loan terms, repayment alternatives, and company policies to customers.

• Efficiently resolve customer issues, escalating more complex matters when necessary.

• Keep comprehensive and precise records of all customer interactions within internal systems.

• Comply with company policies, procedures, and relevant regulatory requirements.

• Play a role in enhancing customer retention and satisfaction by delivering consistent, high-quality service.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 1–2 years of experience in customer service, ideally within a financial services or call center setting.

• Excellent verbal and written communication abilities.

• Proven capability to handle multiple priorities in a remote, structured work environment.

• Proficient in computer systems, including CRM platforms and Microsoft Office applications.

• A high degree of professionalism, integrity, and meticulous attention to detail.

• Experience in consumer lending, banking, or financial services is preferred.

• Bilingual proficiency in English and Spanish is advantageous.

• Familiarity with customer support technologies and ticketing systems is preferred.

• Must have a reliable internet connection and a dedicated workspace.

• Compliance with scheduled shifts is required.

🏝️ Benefits

• Opportunities for monthly bonuses based on productivity and quality metrics.

• Comprehensive medical, dental, and vision insurance.

• Paid time off, encompassing vacation, sick leave, and company holidays.

• Flexibility to work remotely within a structured framework.

• Paid training and ongoing professional development opportunities.

• Possibilities for internal career advancement.