This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding support to current and prospective members throughout the open enrollment period.

• Offer precise information regarding dental insurance plans, coverage alternatives, eligibility criteria, and enrollment processes.

• Manage a substantial volume of incoming calls.

• Utilize telephones, email, and web browsers to assist callers effectively.

• Guide callers in completing online applications and submitting them electronically to the plan provider.

• Navigate pre-scripted responses and read them verbatim to convey fundamental and claims-specific information.

• Ensure a positive customer experience while complying with company policies and regulatory requirements.

• Execute other related duties as assigned.

⛳️ Requirements

• High School Diploma.

• Minimum of 6 months customer service experience.

• Prior enrollment experience is preferred.

• Experience in the dental field is advantageous.

• Broadband internet with at least 25 Mbps download and 5 Mbps upload speeds is required.

• Satellite internet connections are not permitted.

• Access to an Ethernet cable; Wi-Fi-only connectivity is not allowed.

• A private, secure, and quiet workspace at home is necessary.

• Availability to work during operating hours of 5 am–9 pm PST, Monday–Friday.

• Must be able to attend training from 7 am–3:45 pm PST, Monday–Friday.

• Capability to stand, walk, or sit for extended periods, use hands, reach, talk, and hear.

• Ability to occasionally lift or move up to 10 pounds.

• Required visual acuity for close vision, distance vision, depth perception, and focusing adjustments.

• Background check is mandatory.

🏝️ Benefits

• Computer equipment, monitor, and headset will be provided.

• Opportunity to work remotely from home.

• No time off is allowed during the first 8 weeks of training.