Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a thorough understanding of existing processes, procedures, and tools related to Oscar's business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality expectations.

• Establish strong working relationships with all partners.

• Recognize issues through established escalation pathways to assist the leadership team.

• Monitor and track the status of assigned work-in-progress issues.

• Escalate and resolve issues to guarantee timely responses.

• Engage in process improvement initiatives.

• Adhere to operational, regulatory, and compliance standards pertaining to member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Execute other duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in a high-volume or customer-focused environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED is required.

• Strong quantitative or analytical skills aimed at identifying or resolving problems.

• Bilingual in Spanish and English, with full professional proficiency in reading, writing, and speaking.

• Experience in accurately manipulating and entering data.

• Proficient in Google Suite or Microsoft Office at an advanced level.

🏝️ Benefits

• Comprehensive employee benefits package.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits offered.

• Dental benefits included.

• Vision benefits provided.

• 11 paid holidays per year.

• Paid sick leave available.

• Paid parental leave options.

• Participation in a 401(k) plan.

• Life insurance coverage.

• Disability insurance included.

• Paid wellness time available.

• Wellness reimbursements offered.

• Opportunities for occasional team meetings and company events.