Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire a thorough understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Manage a designated caseload while ensuring adherence to service delivery, productivity, and quality standards.

• Build and maintain productive relationships with all partners.

• Assist the leadership team by pinpointing issues through established escalation pathways.

• Monitor and track the status of assigned work-in-progress items.

• Escalate and resolve issues to guarantee timely responses.

• Engage in process improvement initiatives.

• Adhere to operational, regulatory, and compliance standards regarding member Personal Health Information (PHI).

• Follow all applicable laws and regulations.

• Carry out additional tasks as assigned.

• Report directly to the Concierge Operations Manager.

⛳️ Requirements

• Minimum of 1 year of experience in a high-volume or customer-oriented environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED equivalent.

• Strong analytical or quantitative skills aimed at identifying and resolving issues.

• Proficient in manipulating and accurately entering data.

• Advanced skills in Google Suite or Microsoft Office.

• Must be bilingual in Spanish and English, with full professional proficiency in reading, writing, and speaking.

🏝️ Benefits

• Employee benefits package.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits coverage.

• Dental benefits coverage.

• Vision benefits coverage.

• 11 paid holidays each year.

• Paid sick leave.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance options.

• Disability insurance coverage.

• Paid wellness time.

• Wellness reimbursement program.

• Reasonable accommodations provided during the application process.