Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to customer inquiries via phone and provide assistance with their support requirements.

• Diagnose mobile and web application UI/UX problems with clients over the phone.

• Engage with clients in a patient and understanding manner.

• Collaborate effectively with various teams.

• Acquire knowledge of different systems to address customer questions.

• Understand the basics of each frontend portal.

• Achieve proficiency in the Benefits POS application and related i9000s terminal.

⛳️ Requirements

• High School diploma or its equivalent.

• Preferred familiarity with the Atlassian Suite (Jira and Confluence).

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Comprehend fundamental technical concepts such as POS, iOS, Android, FrontEnd, Backend, and VPN.

• Demonstrated ability to learn quickly.

• 1-2 years of experience in customer support.

• Capability to collaborate with both onshore and offshore teams.

• Practical experience with physical terminals such as Point of Sale devices, Pin pads, Cash drawers, Scanners/Scales, etc.

• Bilingual candidates are preferred.

• Strong organizational skills.

🏝️ Benefits

• Opportunities for career growth within the organization.

• A rewarding work environment.

• Commitment to equal opportunity employment.