This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver exceptional customer service regarding product inquiries, installation, warranty, and concerns.

• Diagnose and troubleshoot issues by collecting relevant details and guiding customers through step-by-step solutions.

• Make warranty determinations, suggest replacements, or recommend next steps in accordance with Moen standards.

• Utilize various systems and knowledge bases to locate answers efficiently.

• Accurately document every interaction with customers.

• Ensure a clear, precise, and supportive experience for customers.

• Enhance product knowledge and troubleshooting capabilities.

• Participate in over 200 hours of paid virtual training.

• Collaborate with an experienced teammate prior to the completion of training to prepare for the role.

⛳️ Requirements

• A high school diploma or GED, or a passing score on an assessment; a diploma or GED is required for career advancement.

• Strong communication skills and active listening abilities.

• Demonstrated empathy, patience, and sound decision-making skills.

• Ability to solve problems accurately while navigating multiple systems.

• Basic computer proficiency and a willingness to learn new systems and products.

• Preferred experience in customer service, call centers, retail, hospitality, or technical support.

• Preferred experience in high-volume, metrics-focused environments.

• Preferred skills in de-escalation and service recovery.

• Familiarity with CRM systems or knowledge bases is preferred.

🏝️ Benefits

• Comprehensive health insurance plans.

• Leading 401(k) program with company contribution.

• Discounts on products.

• Flexible time-off options, including half-day summer Fridays as per policy.

• Inclusive fertility and adoption benefits.

• Access to Employee Resource Groups (ERGs).

• Over 200 hours of paid virtual training.

• Opportunities for monthly and annual bonuses.

• Medical, dental, and vision coverage from day one.

• Paid time off starting from day one.

• Tuition assistance program.

• 401(k) matching up to 3% by the company.

• Profit-sharing opportunities.

• Necessary work equipment will be provided.