Customer Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the initial point of contact for members.

• Address customer inquiries and concerns effectively and swiftly.

• Manage transportation services coordination.

• Provide assistance to customers regarding transportation-related questions and issues.

• Schedule, adjust, and terminate reservations as needed.

• Collect and document customer complaints and issues.

• Precisely record relevant customer data.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain satisfactory attendance and punctuality.

• Conduct accurate data entry and documentation of trip information.

• Uphold a polite, professional, and courteous demeanor at all times.

• Deliver high-quality work consistently.

• Escalate unresolved customer complaints to the appropriate departments.

• Foster a positive and collaborative workplace environment.

• Support a 24/7/365 contact center, including potential shifts on nights, weekends, holidays, and necessary holiday coverage.

• Engage in additional projects or tasks as assigned.

⛳️ Requirements

• Must reside in Virginia.

• High-speed internet connection with a minimum of 25 Mbps for download and 5 Mbps for upload; proof of speed test is necessary.

• Capability to directly connect to a modem via hardwire.

• A dedicated workspace that is separate from other living areas to ensure the privacy of sensitive information.

• Must be able to attend 100% of training sessions and be on camera for the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills.

• Ability to work autonomously as well as collaboratively within a team.

• Quick adaptability to new technologies and processes.

• Capacity to understand and follow complex instructions.

• Proficiency in typing at least 35 words per minute accurately.

• Capability to meet physical demands, including extended periods of sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts available for retail, hotels, food, restaurants, car rentals, and much more!

• Work from home options.

• Reasonable accommodations provided for qualified individuals with disabilities.