Customer Service Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Act as the primary contact for members, addressing inquiries and concerns with accuracy and promptness.

• Organize transportation services and assist members with transportation-related queries and issues.

• Arrange, adjust, and cancel reservations as needed.

• Collect and document details regarding customer complaints and issues.

• Ensure accurate recording of all pertinent customer information.

• Attend mandatory meetings and comply with company policies and procedures.

• Uphold satisfactory attendance and punctuality standards.

• Conduct precise trip data entry and documentation.

• Maintain a courteous, professional, and respectful demeanor at all times.

• Escalate unresolved customer complaints to the appropriate departments for further investigation and resolution.

• Foster a positive and collaborative work environment.

• Support a contact center environment operating 24/7/365.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• MUST RESIDE IN SOUTH CAROLINA.

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload (proof of speed test required).

• Capability to connect directly to the modem via hardwire.

• Dedicated workspace that is distinct from other living areas to ensure the confidentiality of sensitive information.

• Must be able to attend 100% of training sessions and appear on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Outstanding customer service and interpersonal abilities, with a capacity to work both independently and as part of a team.

• Quick learner of new technologies and procedures.

• Ability to comprehend and follow complex instructions.

• Proficient typing skills with a minimum of 35 words per minute.

• Must be available for schedules that may include nights, weekends, holidays, and required holiday coverage.

• Capability to meet physical requirements such as extended periods of sitting, frequent use of telephone/headset/computer, data entry, occasional standing/walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!