Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the primary point of contact for members.

• Provide assistance to customers regarding transportation inquiries and issues.

• Schedule, modify, and cancel reservations as needed.

• Gather and document customer complaints and concerns.

• Precisely record pertinent customer information.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain reliable attendance and punctuality.

• Ensure accurate data entry and documentation for trips.

• Uphold a courteous, professional, and respectful demeanor.

• Direct unresolved customer complaints to the appropriate departments.

• Foster a positive and cooperative working atmosphere.

• Contribute to a 24/7/365 contact center environment.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in Pennsylvania.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with a high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills, with the capability to work both independently and collaboratively.

• Quick adaptability to new technologies and processes.

• Ability to comprehend and execute complex instructions.

• Capacity to accurately type a minimum of 35 words per minute.

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Ability to hardwire directly to the modem.

• Dedicated workspace that is separate from other living areas to ensure the privacy of sensitive information.

• Must be able to attend 100% of training and be on camera for the first 30 days of employment.

• Availability for a 24/7/365 contact center environment, including nights, weekends, holidays, and mandatory holiday coverage.

• Capability for extended periods of sitting, frequent use of telephone, headset, and computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rentals, and much more!).