Customer Service Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for members, addressing questions and concerns in an accurate and timely manner.

• Assist clients with inquiries related to transportation.

• Schedule, adjust, and cancel reservations as needed.

• Collect and document details of customer complaints and issues.

• Accurately record all pertinent customer information.

• Attend mandatory meetings and adhere to company policies and procedures.

• Uphold acceptable standards of attendance and punctuality.

• Ensure precise entry and documentation of trip data.

• Maintain a courteous, professional, and respectful demeanor.

• Deliver high-quality work consistently.

• Escalate unresolved customer complaints to the relevant departments for further investigation and resolution.

• Foster a positive and collaborative work atmosphere.

• Support a 24/7/365 contact center operation, including required availability during nights, weekends, holidays, and company-designated holidays.

• Participate in additional projects or tasks as assigned.

⛳️ Requirements

• Must reside in New Jersey.

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Capability to directly connect to the modem via hardwire.

• A designated workspace that is separate from other living areas to ensure the confidentiality of sensitive information.

• Availability to attend 100% of training and be on camera for the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills, with the ability to work both independently and collaboratively in a team.

• Quick adaptability to new technologies and processes; ability to comprehend and follow complex instructions.

• Proficient typing speed of at least 35 words per minute.

• Capability to meet physical demands, including extended periods of sitting, frequent use of telephone, headset, and computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax benefits for Commuter and Parking expenses.

• 401(k) Retirement Savings Plan with a company match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!