Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the initial point of contact for members.

• Address customer inquiries and issues swiftly and accurately.

• Organize transportation services.

• Assist clients with their transportation-related queries and concerns.

• Arrange, modify, and cancel bookings.

• Collect and document customer complaints and feedback.

• Precisely record customer information.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain satisfactory attendance and punctuality.

• Ensure accurate entry and documentation of trip data.

• Uphold a courteous, professional, and polite demeanor.

• Escalate unresolved issues to the relevant departments for further investigation and resolution.

• Foster a positive and collaborative work atmosphere.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in Arizona.

• High-speed internet with a minimum of 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Capability to connect directly to the modem via hardwire.

• A designated workspace separated from other living areas to ensure the confidentiality of sensitive information.

• Willingness to attend 100% of training sessions and be on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal abilities.

• Capability to work independently as well as collaboratively within a team.

• Quick adaptability to new technologies and processes.

• Ability to comprehend and follow intricate instructions.

• Proficient in typing at a minimum speed of 35 words per minute.

• Availability to support a 24/7/365 contact center schedule, which includes nights, weekends, holidays, and mandatory holiday coverage.

• Capacity to meet physical demands, including prolonged sitting, frequent use of telephone/headset/computer, data entry, occasional standing/walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employees, Spouses, and Children.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!